• Are the services only offered in Melbourne?
Onsite implementation and support services are offered anywhere in the Melbourne region
For locations outside of Melbourne region, offsite support and administration services can be arranged

• How are the work duration and associated costs determined?
Depending on the scope of works, all related cost and task/timeframe estimates will be supplied as a Quote and Statement of Works respectively
• Are the rates calculated by the hour or are they based on the project?
- For once-off tasks, charges are by the hour at a flat rate
- For project based work, the rates are based on the scope of works and will be charged as an entire project cost
• Are there any support hours included as part of post-implementation support?
Depending on the type of support requirements, flexible and cost-effective arrangements can be put in place that will suit the business needs.

- Certain amount of support hours (negotiated) can be included as part of ongoing support at a flat monthly rate
- With no ongoing support arrangement, ad-hoc email/phone/hands-on support requirements will be charged on a hourly basis

• Our services are of the highest quality, affordable and tailored to specific business needs
• Applying our experience from working with large scale enterprise systems
• Adherence to compliance directives, IT service methodologies and industry best practices
• Flexibility of out-of-business hours and weekend availability and in case of emergencies
• Flexibility to clients in engaging us right from gathering high level and detailed business requirements, converting them to technical specifications, through to implementation and post-implementation support
• Competitive pricing around procurement of any related devices through our preferred vendors and all related IT services